TERMS & CONDITIONS

www.edelinajoyce.com is operated by Edelina Joyce (“we”, “us” and “our”). These terms cover the website and related services in the Hashemite Kingdom of Jordan.

USE OF WEBSITE
The website and related services (including any applications which allow you to buy our products from us) are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our websites (“Terms”). Please read the Terms carefully before placing any orders, we recommend you keep a copy of the Terms for future reference.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms and Conditions. We reserve the right to only accept orders from those over 18 years of age.
We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the site. 
Please note that these Terms do not affect your statutory rights as a consumer. 
You agree that the information that you provide is true, accurate, current, and complete in all respects. Should any of your information change, please notify us immediately. We may also change registration requirements from time to time.
We may change, withdraw, or suspend access to the website (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
The website may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content. 
Any material that you upload to the website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.
We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the website and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the website. 
We have the right to remove any material or posting you make on the website at our sole discretion.

PURCHASE OF PRODUCTS
When purchasing a product from the website you are making a contract with Edelina Joyce.

ORDERS
You agree that your order is an offer to purchase the product(s) listed in your order to us on the terms; you agree that an order is engaging with a contract with www.edelinajoyce.com. All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock, the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order. 
Acceptance of your order and formation of a contract of sale takes place when your order is ready for delivery and we have sent you an email confirming this.
When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.
We will store a record of your transactions for a minimum of one year.

PRIVILEGE CARD HOLDERS
Privilege card holders are awarded the card as a gesture of loyalty and appreciation from the Edelina Joyce company.
• Card will apply a 20% off discount on purchases.
• Discount code is the reverse of the card.
• Enter the discount code at checkout or via email when placing an order.
• Discount does not apply to sale items.
• Card is valid for 1 year, with expiry date stated on the back of the card. 
• The card is not a credit or debit card, and is not redeemable for cash. 
• Purchase, acceptance or use of this card constitutes acceptance of the card agreement. 
• For information on exchanges and returns please view the 'Exchange & Returns' part of this Terms & Conditions section.
Please  feel free to contact us for more information.

COLOUR & COMPOSITION
Reasonable efforts are taken to accurately display the characteristics of our products, including colour and composition. We cannot guarantee that the screen which you view are products on will accurately display such characteristics. 

PRICES 
Prices shown on the website are in Dollars and are inclusive of VAT, prices do not include delivery costs. 
All prices and offers remain valid as advertised from time to time. The USD or JOD price of a product displayed on the site at the time the order is accepted will be honoured, except in cases of obvious error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in JOD, GBP, Dollars or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with Edelina Joyce, which is a HKJ entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

PAYMENT
Online payments are in USD currency.
All products are made to order, and require 5-10 working days to dispatch. 
For orders within Jordan, cash payment is acceptable with a 50% down payment to process the order, and the remaining balance to be paid upon delivery. 
You confirm that the cash/credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the cash/credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
We have the right to cancel your purchase without prior notification. 
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

INSURANCE AND DELIVERY
Ownership of any products ordered by you from us shall pass to you on the later of:
(a) the date on which we receive full payment for those products;
(b) the date and time of delivery to your nominated address. 
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way. 
We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order. 

SHIPPING
All products are made to order, and require 5-10 working days to dispatch.
You will be notified once your order has dispatched. International orders will be provided with a tracking number.  Delivery service providers TBC. 
Products can be delivered or picked up. You will be notified when your order is ready, when it is out for delivery/ready for pick up and when it has been delivered/recieved.  
 A signature will be required upon delivery of your order. 
Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery. 

DELIVERY COSTS AND TIMES
Delivery and/or overseas shipping fees apply. Shipping fees will be applied once you input the delivery address at check out. 
We will endeavour to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

WASH AND CARE
All products are wash and wear tested therefore we strongly advise you follow the 'Wash & Care' instructions provided, We will not be responsible for any damage to the product in disregard to these instructions. 

SIZE AND FIT
If you are unsure of your size please contact us for advice or a fit session prior to purchase.

EXCHANGE AND RETURNS 
• Refunds currently unavailable.
• Exchange for product of equal value accepted within 3 days of delivery. 
• In situations  where products are faulty or damaged, exchanges may be accepted. 
• Products must be returned clean, unworn, unused and in original packaging, and have all their tags on.
For product viewing, size enquiries or further information please contact us. 

INTELLECTUAL PROPERTY
All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, and any combination of these) of the website is either owned or licensed to us, and is protected by applicable copyright laws around the world. All such rights are reserved. 
The EDELINA JOYCE trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products, on the website or their packaging, whether registered or unregistered are either ours or licensed to us and are protected by applicable trade mark laws around the world. All rights are reserved. 
All other intellectual property in or connected to the website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world. 
Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our Software and all HTML and other code contained in this Site. You are permitted to access and make personal use of the website but such use is limited and does not include the right to:
• use the website in any way which may prejudice or damage our reputation or that of Edelina Joyce;
• use the website for any commercial or business purposes;
reproduce or redistribute the website or any of its contents for commercial or business purposes
• take any action that may impose an unreasonable burden or load on our infrastructure. 
We do not promise that the content of the website is accurate or error-free. We do not promise that the functional aspects of the website will be error free or that the website, its contents, nor the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Opinions expressed by individuals on the website are the personal opinions of the authors and do not reflect the views of Edelina Joyce. 

LIMITS ON OUR LIABILITY
You have certain rights under the law, these include:
• that any products you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; and
• certain remedies if a product is defective.
Nothing in these Terms is intended to affect these rights.
If we breach the Terms we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you placing your order, and our dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

DATA PROTECTION
By placing an order you agree and understand that we may store and process your personal data.

OUR RELATIONSHIP
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Edelina Joyce as a result of the TOS or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Edelina Joyce, and we shall not be liable for any representation, act, or omission on your part.

NO WAIVER
If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.